Refund policy

Effective Date: July 5, 2026

Return & Refund Policy for Dove To Go

At Dove To Go, customer satisfaction is our priority. We want you to be confident in every purchase. If you are not completely satisfied with your order, please review our return policy below.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:
The item is unused, unopened, and in its original packaging.
The product is in the same condition in which it was received.
You have proof of purchase or your order confirmation.
For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless the item arrived defective or incorrect.

Non-Returnable Items

The following items are not eligible for return:
Opened or used Dove Beauty Bar Soaps.
Products with damaged or missing original packaging due to customer handling.
Gift cards, if offered.
Clearance or final sale items, if designated as non-returnable.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:
Your order number.
A description of the issue.
Clear photographs of the product and packaging, if applicable.
If your claim is approved, we will provide an appropriate solution, which may include a replacement, refund, or store credit, at our discretion.

Return Process

To initiate a return:
Contact our customer support team using the contact information provided on our website.
Include your order number and the reason for your return request.
If your return is approved, we will provide return instructions.
Securely package the item and return it according to the provided instructions.
Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

If the return is due to:
A defective, damaged, or incorrect item, Dove To Go will cover the reasonable cost of return shipping.
Customer preference or ordering the wrong product, the customer is responsible for return shipping costs unless otherwise required by law.

Exchanges

We may offer exchanges for eligible products when inventory is available. If an exchange cannot be completed, a refund or store credit may be offered instead.

Order Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the standard return process if eligible.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided on our website. Our customer support team will be happy to assist you.